Terms and Conditions
Effective as of January 2026
Thank you for trusting Lead with Care with your dog. Our Terms and Conditions
are set out with health and safety in mind for staff and dogs alike. By signing, you are
deemed to have accepted these Terms and Conditions, which are subject to change at any time.
Vaccination and Health
All dogs in our care must hold up to date vaccination records (DHPPiL & KC). We will require
a copy for our records. Additional information on Brucella testing for imported dogs may be
required.
Dogs must be microchipped with up to date details of ownership. All dogs in our care will be
fitted with a tag showing Lead with Care contact details.
All dogs must be up to date with flea and worm protection; any evidence of parasites may
result in refusal of daycare and/or boarding.
All dogs must be in good health before admission to daycare or boarding services. If your dog
is showing signs of illness whilst at Lead with Care, you will be contacted immediately and
isolation away from other dogs will be provided until collection.
Bitches in season will not be accepted. If your female has come into season, we kindly ask
you to discuss this with us prior to your booking.
Safety and Behaviour
We reserve the right to refuse or dismiss from daycare any dog that presents a risk of injury
to itself or us. This includes, but is not limited to, behaviour, health, level of training,
weight or size. Dogs in our care are closely monitored, and we will discuss any changes in
your dog’s behaviour or health with you. If at any point in time Lead with Care deems your
dog(s) no longer suitable for our daycare or boarding service, we fully reserve the right to
cancel any future bookings and ask you to collect your dog as soon as practically possible.
All dogs must be well socialised, friendly with other dogs and humans, house trained and with
no aggressive tendencies. We reserve the right to refuse any dog breeds listed under the
Dangerous Dogs Act, or those that appear to be cross bred with any such breed.
At Lead with Care, we keep our groups very small – no more than three dogs for daycare and
boarding. All dogs are closely monitored and assessed with safety and wellbeing in mind.
Your dog will be exercised and allowed to interact/play with and/or engage with other dogs
of a suitable size and temperament. We will not allow your dog to engage with other dogs if
we perceive there is a risk to welfare, a risk of aggression, over excitement or rough play.
Bookings and Payments
Daycare and boarding bookings are only confirmed once payment has been received. All payments
must be made in full a minimum of two weeks before the boarding date and one week prior to
daycare. Payment can be made by either BACS, Direct Debit or cash. Cheques cannot be
accepted.
Cancellations must be made 48 hours in advance for daycare bookings and a minimum of 2 weeks
prior to boarding. You will be liable for full payment without this.
Liability and Insurance
I understand that I am responsible for any harm caused by my dog at Lead with Care whether to
dogs, staff or property. I shall indemnify and hold Lead with Care harmless against any
claims made against Lead with Care or losses or damages of any kind suffered because of my
dog. I understand and agree that in admitting my dog to Lead with Care, that the staff has
relied on my representation that my dog is in good health and has not harmed or shown
aggressive or threatening behaviour towards any person or any other dog.
I understand and acknowledge that Lead with Care strongly recommends for my dog(s) to be
covered by Third Party Liability Pet insurance and general Pet Insurance; such insurance(s)
will be required should my dog(s) a) requires life threatening emergency veterinary care
with your permission via our approved Vet, b) injures another person, c) injures another dog
or, c) damages property while at Lead with Care. I also understand and agree that if my
dog(s) are not covered by Third Party Liability Pet insurance and general Pet Insurance, I
will be responsible for covering the expenses specified above and any additional expenses
arising from damages caused by my dog to other persons, other dogs and property while at
Lead with Care.
Lead with Care shall not be held responsible for any injury, loss of life or illness your dog
may acquire when attending our daycare and boarding services.
We request you bring with you your dogs’ bed, familiar blankets and any favourite toys to
help him/her settle with us. We accept no responsibility for damage to items when your dog
is in our care.
